John is an experienced bio-pharmaceutical professional who understands the importance of customer relationships and the impact that insights have on strategic decision-making. His many diverse experiences have helped him manage a wide-array of project initiatives – with expertise in global bio-pharmaceutical and device marketing, market research, business intelligence experience.
Specific areas of interest and experience include loyalty and customer relationship management, e-Business strategies and solution development, master data management, data integration, project management and clinical investigator management. With over 30 years of pharmaceutical and healthcare industry experience – including 20 years in market research – and with a career that includes both client-side (Merck and J&J) and supplier (IMS and GfK) roles, John has brought his 360-degree perspective to many initiatives.
Delighting his clients by exceeding expectations is John’s focus. To ensure such an outcome, he believes in communicating routinely, clarifying his clients’ business issues and challenges, providing progress and status updates, and delivering the solutions that meet their specific objectives. John holds in BA in Economics from Villanova University and resides in Pennsylvania.